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Elements and Performance Criteria

1. Plan and organise receivalanddespatch operations
   • Product characteristics and workplace procedures are applied to stock analysis
2. Resources are identified to match product characteristics
3. Timeframes are scheduled to enable receival or despatch of stock according to workplace procedures
4. Work processes are planned to meet specified timeframes
5. Organise the storage and despatchof stock
   • Employees, equipment and storage areas are allocated and supervised
6. Individuals are informed of work requirements and deadlines
7. Work processes are monitored to ensure human resources and equipment are maintained at productive levels in accordance with workplace procedures and work health and safety (WHS)/occupational health and safety (OHS) requirements
8. Discrepancies in stocks are noted and reported in accordance with workplace procedures
9. Complete documentation
   • Documentation and records regarding receival and despatch operations are confirmed
10. Documentation and records are completed and proofread
11. Documentation and records are processed in accordance with workplace procedures and relevant regulatory requirements

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include: applying contingency plans in accordance with workplace procedures applying relevant legislation and workplace procedures communicating and working with others estimating size, shape and special requirements of goods and loads identifying relevant stock and goods coding and labelling monitoring work activities in terms of specified deadlines operating and selecting equipment in accordance with operating procedures reading, interpreting and following relevant instructions, procedures, labels, information and signs selecting and using relevant equipment and communications technology selecting and using required personal protective equipment (PPE) and conforming to industry and work health and safety (WHS)/occupational health and safety (OHS) standards.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of: discrepancies and appropriate actions to resolve documentation and record requirements for receival and despatch operations equipment used for organising receival and despatch operations including safety precautions and procedures housekeeping standards and procedures operational work systems, equipment, management and site operating systems for organising receival and despatch operations regulations relevant for organising receival and despatch operations, or other legislative requirements relevant WHS/OHS and environmental protection procedures and guidelines site layout and obstacles workplace procedures and policies for organising receival and despatch operations.

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